A responsive website is a website that literally responds to the size of device that you're viewing it on.  A website needs to look great, whether you're viewing the site on a desktop PC, Mac, laptop, tablet or phone.

All the websites I create are responsive and are tested across all major browsers and various different sized devices before going live.

In the same way that you need to store your clothes and belongings in wardrobes, cupboards and drawers, your website also needs to be stored somewhere.  In the case of a website, it's stored on a server.  This means that when somebody is looking for your website, it can be found.

Hosting is included for 12 months on most of our packages and the renewal is £60 a year if paid annually, or £72 a year if paid monthly (£6 a month).  This price includes ensuring that your website is properly backed up, has all the necessary security in place and is optimised for speed.

You are more than welcome to provide your own hosting if you prefer to, and are happy maintaining security, back ups and speed yourself.

Ecommerce is just another way of saying that your website accepts payments online.  This might range from just a simple PayPal button to a fully functioning store with 100's or 1000's of items for sale.

PayPal is often a preferred way to take payment, but you are not limited to this.  Other examples of payment gateways include SagePay, Worldpay, Stripe etc

There are strict regulations about selling online and we will guide you through these effortlessly.  Setting up ecommerce on your website can be simple, painless and also easy on your wallet!

Google Analytics and Webmaster are two free tools from Google that allow you to access data about your website visitors.  This includes information such as where in the world your site visitors are located, how long they spend on each page of your site, how they found your website, what type of device they are using to view your site and so much more.

Google Analytics and Webmaster are included in most of our packages and I would always encourage my clients to log in at least once every month and have a look at their stats.  You can find all kinds of information to help make your website a better experience for your site visitors, which in turn can help your site rank better in Google.

A domain name is basically the address of your website, for example www.yourwebsite.com.  Most of our packages include a domain name as standard but if not we can buy one on your behalf for £20.  If you already own a domain name, then we will deduct £20 from the cost of your website.

If you haven't already bought a domain name, then I would strongly advise talking to a web designer before doing so.  They can help guide you as to what would be the best domain name for your business.  Domain names can be very important tools in helping rank your website in Google, so it's an important decision.

I'm sure you already know what an email address is, but what exactly is a "professional" email address?  A professional email address would be one that is set up and linked to your domain name.  For example if your domain name is www.yoursite.com, then you might choose the email addresses john@yoursite.com, sales@yoursite.com, contact@yoursite.com etc.

The reason that this is so important is because it shows the world that you are a professional business.  A Gmail or Hotmail email address listed on your website gives the wrong impression and you could lose customers.

A CMS is a Content Management System.  This is a system that allows you to log into your website and make changes, add pages, add and update products etc.

Don't worry if this sounds daunting.  Our CMS is really easy to use and you will receive 1 hour of training with me via Skype, plus lots of videos to refer to.  This allows me to see your screen and I can therefore watch and guide you through the training.  And don't worry, you can't "break" your website.  If you do something wrong, it's simple to undo.

Most of my clients love being able to update their own website whenever they wish.  However if you feel that it's not something you want to do, then I can of course carry out any updates for you.

The main CMS we use is WordPress.  With over 25% of all websites now powered by WordPress, it is the largest platform used to build websites globally.  In fact over 74 million websites are built using WordPress.

If you've ever tried to use WordPress yourself in the past and struggled, then don't worry.  We use a special add on, which makes editing your own website really easy.

Don't want to use WordPress?  No problem.  I have experience with most Content Management Systems, so just let me know which is your CMS of choice and I will accommodate if possible.

Really good question.  A theme is basically a template.  There are 1000's of designs to choose from and they are great for browsing to get inspiration for your website.  Themes can be free or paid for.

If you've seen a theme that you love, just let me know.  I always build websites from scratch so I can design the site you want, based on the theme you love.  This means that you don't incur the extra cost of paying for a theme, nor the restrictions that many pre-designed themes have. I build the website around your content, rather than trying to squeeze your content into a template, but I'm very happy to design the site based on a theme you have seen elsewhere.

A plugin is something which will add an extra function or design element to your website.  Some plugins are free and some are paid for.

An example of where a plug in has been used on this website is on the Pricing page.  The pricing table was designed using a plug in, as this allows me to add more functions to it.

There are also plugins used on the website that you can't see, but which are vitally important.  These are used to ensure that the website is secure, is being backed up regularly and loads as fast as possible.

Plugins are an essential part of designing a website with WordPress.

That's a really good question.  From a designer's point of view a "page" is approximately what you can see on the screen at any one time, or approximately an A4 sheet in Word.

Our packages all include a certain number of pages.  If one of your pages is very long, then it may be classed at 2 or more pages.  A page with 10,000 words is going to take much longer to design than a standard page containing 500 words and so the price will of course be higher.  Once I have seen the content of your website then I can give you a fixed price, so you know exactly what you're paying.

Regardless of whether your website has 1 page or 100 pages, I support you fully for the first 3 months after your website has gone live.  So what exactly does that mean?  It means that I am here to answer any questions you have about your site.  This might be how to do something more complex in the CMS that we didn't cover, what you can do to help your rankings in Google, helping you understand what your Google Analytics stats mean etc. The support doesn't include me making changes to your website, as all requested revisions are made before the site goes live.

After the 3 months I am still more than happy to help and this will be charged at my standard fee of £25 per hour (minimum one hour). If the work I do for you only takes 15 minutes for example, then any remaining minutes are carried forward and can be used at any time. Unlike other designers, there is no limit on when these need to be used and they never expire.

If you ever have any kind of question, query or worry about your website, don't hesitate to reach out to me.  My services don't stop when your website is finished.  I am always here to help.

These are the Jargon Busting FAQs.  For more FAQs, please also view our general FAQs page.

If you still don't find what you're looking for, then please don't hesitate to contact me.